Privacy Policy

When you use Roobet Casino, we may collect information that identifies you or can reasonably be connected with your account, activity or device. The information collected will depend on how you interact with the website, the services you use and the checks that may be required before or during your account relationship.

Account and identity information

This may include your name, date of birth, contact details, username, account credentials, country or state of residence and other information you provide when registering or updating an account. We may also record information about your preferences, communications with us and requests made through customer support.

Verification information

For age, identity, account security and compliance checks, we may request verification documents or related information. This can include documents that confirm identity, age, address or the source of funds where such checks are necessary. We may also receive information from service providers that help us verify information, detect unusual activity or prevent fraud.

Payment and transaction information

We may collect records about deposits, withdrawals, wagers, account balances, payment method details, transaction history and related payment status information. Payment providers may process sensitive payment information directly under their own privacy terms. We generally use the information available to us to administer transactions, maintain accurate records and protect accounts.

Device, usage and cookie information

When you access the website, we may collect technical information such as your IP address, browser type, operating system, device identifiers, language settings, approximate location, pages visited, access times and referring website. We may also collect information about how you use the website, including login events, navigation and interactions with features.

We use personal information only for purposes connected with operating, securing and improving our services, or where we have another lawful reason to do so. Depending on the circumstances, this may include the following:

• Creating, maintaining and administering your account.
• Processing deposits, withdrawals and other account transactions.
• Confirming your identity, age and eligibility to use the services.
• Carrying out anti-fraud, anti-money-laundering, security and responsible gambling checks.
• Detecting, investigating and preventing suspicious, unlawful or unauthorised activity.
• Providing customer support and responding to questions, complaints and account requests.
• Sending service messages about your account, transactions, security or important changes.
• Sending marketing communications where permitted and where you have provided the required consent or otherwise allowed us to do so.
• Understanding website usage, testing functionality and improving the performance and content of the services.
• Meeting legal, regulatory, accounting, reporting and record-keeping obligations.
• Protecting our rights, the rights of players and the security of the website and its users.

Where information is used for marketing, you can withdraw your consent or change your communication preferences. Choosing not to receive marketing will not normally stop essential service communications, such as messages about account security, transactions or changes to important terms.

Sharing information

We may share information with carefully selected service providers that support website hosting, identity verification, payment processing, fraud prevention, customer support, technology, analytics and security. These providers should only use information as needed to provide their services or meet their obligations.

Information may also be disclosed where reasonably necessary to comply with a legal or official request, protect players or other people, investigate suspected wrongdoing, enforce applicable terms, or protect the website and our rights. If the website or relevant operations change ownership or structure, information may be transferred as part of that change, subject to applicable privacy requirements.

Cookies and similar technologies

Roobet Casino may use cookies and similar technologies to remember settings, keep sessions working, support account and security functions, understand website traffic and improve the user experience. Some cookies are necessary for core website functions, while others may help with analytics or relevant communications.

You can manage or limit cookies through your browser settings. If you block or delete certain cookies, some parts of the website may not work as intended, and preferences may not be saved. Browser settings differ, so you should check the help information for the browser or device you use.

Security of information

We use reasonable administrative, technical and organisational measures designed to protect personal information from loss, misuse, unauthorised access, alteration or disclosure. These measures may include access controls, monitoring, authentication and secure handling procedures. However, no website, transmission method or storage system can be guaranteed to be completely secure. You should keep your account credentials confidential and contact us promptly if you believe your account has been accessed without permission.

Storage and retention

Information may be stored by us or by service providers in Australia or other locations, depending on the systems used to operate the website. Where information is handled overseas, we take reasonable steps to support appropriate protection and lawful handling.

We keep personal information only for as long as it is reasonably needed for the purposes described in this policy, unless a longer period is required or permitted. Some account, identity, transaction and security records must be kept for a period required by law even after an account is closed. When information is no longer needed, it may be securely deleted, destroyed or anonymised.

Depending on your circumstances and applicable privacy requirements, you may have rights relating to the personal information we hold about you. These rights may include asking for access to your information, requesting correction of information that is inaccurate or incomplete, requesting deletion of your information, and withdrawing consent to marketing communications.

How to exercise your rights

To make a privacy or data request, contact support@roobetcasino-aud.com. Please explain what you are requesting and provide enough information for us to identify the relevant account or records. We may need to verify your identity before completing a request, particularly where the information is sensitive or disclosure could affect another person’s privacy.

• Access: ask for a copy of personal information we hold about you, subject to applicable exceptions.
• Correction: tell us which information is inaccurate, incomplete or out of date and provide the correct details where appropriate.
• Deletion: ask us to delete personal information that is no longer needed or that we are not required to retain. Deletion may not be possible where records must be kept for legal, security, dispute or account-management reasons.
• Marketing consent: withdraw consent or ask us to stop using your information for direct marketing. You may also use an unsubscribe option included in a marketing message where available.

We will consider and respond to privacy requests within a reasonable period. Some requests may be limited or refused where permitted by law, including where fulfilling the request would interfere with legal obligations, fraud prevention, security investigations, dispute handling or the rights of another person. If you are not satisfied with how a request is handled, you may have the option to seek assistance from an appropriate privacy authority or other relevant body.

Updates to this policy

We may update this Privacy Policy from time to time to reflect changes to our services, technology, privacy practices or legal obligations. The updated version will be made available on the website and will apply from its stated effective date. You should review this page periodically to stay informed about how information is handled.